Refund Policy

Subscriptions

Subscription payments, monthly or annual, are non-refundable. You can cancel at any time and keep access until the end of the period you have already paid for. If a fault on our side kept you from using Clinicast, email us and we'll review it case by case.

How to request a refund

1. Email support@clinicast.ai from the address on your Clinicast account.
2. Tell us which charge it concerns and what went wrong.
3. We'll respond within 2 business days and process approved refunds within 5–10 business days.

Who issues the refund

Bought in the mobile app. Apple and Google are the seller of record for App Store and Google Play purchases, so the refund is theirs to issue — request it at reportaproblem.apple.com or through your Google Play order history. We cannot issue or guarantee a refund for a store purchase, and the decision is the store's. If a fault on our side is to blame, email us and we will back your request.

Bought on the web. Dodo Payments is our Merchant of Record. Approved refunds are returned to the payment method used at checkout, and Dodo's buyer terms govern the transaction.

Credits and top-up packs

Credit top-up packs are non-refundable, like subscriptions. When a clear technical fault on our side is to blame, we'll refund the unused portion on a pro-rata basis.

EU / UK consumers — withdrawal right

EU and UK consumer law grants a 14-day withdrawal right for digital services. By completing checkout you expressly consent to immediate delivery of Clinicast's digital service and acknowledge that you lose that statutory 14-day right once the service begins (Consumer Rights Directive 2011/83/EU, Art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37).

Exceptions

• Enterprise contracts are subject to the refund terms in the signed agreement.
• Custom setup or onboarding services, if invoiced separately, are non-refundable once delivered.

Contact

Email: support@clinicast.ai